Kerio Mail Server: Cannot access message 0000000x in folder ~someone@somedomain.com/INBOX

Submitted by Jochus on Thu, 21/02/2013 - 22:45 | Posted in: Windows
Windows

Problem

The following error appeared in the error.log of my Kerio Mail server:

Cannot access message 0000000x in folder ~<a href="mailto:someone@somedomain.com">someone@somedomain.com</a>/INBOX

Solution

In most of the cases, Kerio Mail Server is smart enough to repair the errors by itself. But in some cases, it just doesn't work. Manual repair is required.

  • Make sure all your clients are disconnected from the server - so you won't have any active sessions left
  • Go to the folder: /store/mail/domain/user/folder_name/
  • Rename the file index.fld to index.fld.bad
  • Now connect again with your user. Kerio Mail Server will see the index file is missing and it will automatically rebuild it. This step can take a while for very large mail folders!

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