So, we have been using the LabelWriter 400 for a long time as network printer in combination of DYMO Label 7.6. But as of version 8.3, we were not able to connect to the network printer. When I installed the latest version, it never asked me where my network printer was (it asked me in the 7.6 version!).
When I started the DYMO Label software, I was getting this error:
This program requires a Dymo Printer. Please reinstall your printer driver.
After clicking OK, the program immediately shutted down, so I was not able to configure a network printer.
The trick is ...
- browse to the computer which has the LabelWriter shared using Windows Explorer. It's very important to use the Netbios name. Don't use the IP as this will not work! E.g.: \\192.168.1.2\DYMO will not work -- \\SERVER\DYMO will work
- find your DYMO printer in the list
- right click on it, and select Connect...
Comments
Hmm..
I'm having the same problem. The printer works fine if I'm printing anything that's not with the software, but when I try to use the software, I can't switch to the printer.
I know I have remote access to the printer, because otherwise I wouldn't be able to print at all if I didn't.
I've tried using the netbios name in order to access a computer, but it's not working for some reason. What could be the reason?
The host I"m trying to access by the way is on a lan line, but the PC i'm using to call the host is on wireless.
Ugh, I tried again completely uninstalling everything and here's the report I sent in to their tech support:
The overall goal is that I want to be able to access the printer remotely through a host computer. I've hooked the DYMO up to the host, and successfully printed a test page, so that's been done. I then set up permissions on the network so that the remote computer can access the host computer, and it works fine--on the remote computer I can open up devices and printers tab, and the printer is listed under my printers tab under DYMO LabelWriter 400 on 192.168.10.90
The problem now however is that when I try to run software on the remote computer, it states:
DYMO Label:
DYMO Label requires a DYMO label printer to be installed. Make sure your label printer is installed and connected.
What can I do in order to get the software to recognize that I'm trying to use the printer remotely? I have the version 8.3.1.1332 of the software, and version 8.3.0.443 of the drivers. I am running on a Windows 7 64Bit OS.
This has been a very troubling problem and I'd appreciate any sort of response to this email.
--Thanks
wow.
so through a very annoying process of enabling netbios usage through my router (which was in an option way off in BFE on the interface), i tried what you suggested, and it worked.
why in the world would this problem happen?
THANK YOU SO MUCH for this...i called their tech support and they couldn't tell me a damn thing...this solved hours of troubleshooting.
Had the same problem here!
Fixed with your work around above... lets see if it still works in a few days. I can't have this happen all the time, as the staff can't keep using this work around.
Keep me updated!
Great work around. You saved me hours of frustration. I assume that they disabled IP printing either as a security precaution from people accessing the printer around the world or so you'd have to buy their print server. I really didn't want to go back to using DYMO Label 7.x
Thanks
Put some adds up so we can click and u make a dosh
Good work saved me hours of frustration
Thanks for this, it had me going for a day and a half, this is just *stupid*
THANK YOU for this post! I've been pulling my hair out over this! I can't believe that this makes such a difference with the DYMO but I guess it does because your tip worked. THANK YOU!
My DYMO labelwriter does not show in "add printer" list. Can't imagine why it isn't there. Any ideas? THanks
Hi Jeanne H,
Did you follow the steps in this blogpost?
Jochen
This seems to be a windows problem.
https://support.microsoft.com/en-us/kb/982728
Hotfix available
Thanks for sharing, Ger!
Great tip. In the past I could get this to work by installing a LocalPort that pointed to the printer share, but it seems in Win10 this no longer works.
This article saved me a lot of grief. Thanks
I have had this issue twice now (first time a few months back which required a software re-intall). However, I figured second time round that it must be something simple regarding some kind of update and there must be a simpler solution.
Basically, something has changed on my computer (probably due to an update) and it can no longer identify the Dymo printer (with no facility to search). So I did the following which worked for me...
(Using windows 10)
- go to control panel (hold windows key and press X, then select control panel)
- double-click "devices and printers"
Here, I could see that the Dymo printer had fallen into the "unspecified device" category and the simple solution was to manually update the driver...
- right-click the Dymo printer, then select properties
- select the hardware tab shown at the top
- click the properties button
- click change settings button
- run through the tabs at the top until you see a "update driver" button (My layout has changed as I have already done it and I cannot remember which tab it was in)
Hope this helps
Cheers
Steve
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